Our primary concern is the well-being of everyone who visits us – particularly children, so all our staff members are DBS checked.
Non-staff members who visit schools to speak on specialist subjects may not be DBS checked and schools should ensure that they remain with a qualified teacher at all times while they are on school premises.
It is worth remembering that as well as pupils seeing part of Derby that they may not have seen before, the people of Derby are also seeing the pupils – and making judgements about young people based on what they see.
There are two main exits at the front of the building (one at the main door of the Open Centre and the sliding door – part of Pear Tree Baptist Church). In the case of an automatic or verbal fire warning, everyone should exit the building immediately (without stopping to pick up any belongings) and assemble on the grassed area in front of Pear Tree Baptist Church.
As a charity we are always short of money! We therefore ask you to pay your invoices as quickly as possible – either by cheque or by direct bank transfer. Details for bank transfer are on all our invoices. Any additional contributions you can make to our work would be greatly appreciated.
BOOKING INFORMATION – PRICING
As coach prices and other costs have continued to rise, the Open Centre (OC) wants to ensure that all children and visitors have the opportunity to experience different religions and cultures at least once in their lives. To support this, the OC offers at a tailored, affordable price. Our prices can only be offered at these levels if ALL children and visitors attend.
The OC requires FULL PAYMENT 30 days in advance of any visit (or activity). 45 days prior to your visit, an invoice will be sent to the email address listed on your Booking Form. We, therefore, expect payment will be cleared 30 days ahead of your visit/activity.
If the school (client) wishes to cancel their visit, the following charges apply (this includes COVID 19 related circumstances):
Any complaints to the OC must be made in writing to the Manager – Samantha Hussain at firstname.lastname@example.org All complaints will be dealt with as soon as possible
Please find below information regarding our booking procedures and additional information regarding visits. Please also see our booking terms and conditions document for additional information about our payment terms.
BOOKING INFORMATION – BOOKING FORMS
The OC will send a Booking Form as confirmation of a Provisional Booking. If you have not received a Booking Form, then your booking may not be confirmed. If you have received a Booking Form and don’t think you have made a booking, please contact us for clarification, otherwise a charge may be incurred.
PARENTAL SUPPORT FOR SCHOOLS
It is recommended that parental reply slips for visits (and activities) are sent out a minimum of 4 weeks prior to the visit. This gives the school and the OC time to deal with any queries. Therefore, if full numbers do not wish to attend, the school can decide to bring fewer children OR the OC may arrange a visit to the school to discuss issues with parents OR make amendments to the original programme. A copy of our template letter (to parents) is available on our website or upon request.
PRIOR TO ARRIVAL
If the group is running more than 10 minutes later than the agreed arrival time, the OC has the right to rearrange the timetable/programme in order to facilitate the visit. This may mean visits are shortened. If you anticipate that you are going to be late, please call us as soon as possible on 01332 360737. If a group is more than 20 minutes late with no contact from the school (or we are unable to contact the school), the OC reserves the right to cancel the visit.
DURING THE VISIT
Teachers are legally responsible for the children in their care at all times.