Parental Concerns
14 May 2026
We understand that, particularly at this time, many schools are facing concerns following the recent government announcement regarding the increase in threat levels, alongside understandable
BOOKING TERMS AND CONDITIONS
The following Terms and Conditions (T&Cs) apply to all existing and new bookings from May 2026 onwards. These T&Cs supersede any previous T&Cs you may have received.
BOOKING INFORMATION – PRICING
As coach prices and other costs have continued to rise, the Open Centre (OC) wants to ensure that all children and visitors have the opportunity to experience different religions and cultures at least once in their lives. To support this, the OC offers at a tailored, affordable price. Our prices can only be offered at these levels if ALL children and visitors attend.
When booking your visit (or activity) with the OC, our staff will ask for the number of children we will be working with. The price quoted will be based on the number of children booked – full attendance is assumed.
PAYMENTS
The OC requires a FULL NON-REUNDABLE PAYMENT 30 days in advance of any visit (or activity).
If you have booked a visit with LESS than 45 days’ notice, you must pay the full amount at time of booking. All such payments will be expected to clear immediately. The OC reserves the right to cancel any visits /activities NOT paid in full 7 days ahead of such visits/activities.
Payment should be via BACS and payment information will be found at the bottom of your invoice. Please use your Invoice Number as your reference when paying in this way.
PURCHASE ORDERS
For organisations that require a purchase order, please ensure this is provided to us at the time of booking.
CANCELLATIONS
If the client wishes to cancel their visit, the following apply:
– 45 calendar days’ notice (or less) before the date of the visit: the full quoted invoice of the visit will be payable and is non‑refundable. This is to ensure our costs are covered for the booking originally requested.
-Please see rearrangements/rescheduling section below for more information on amending visit/activity dates.
WEATHER-RELATED CANCELLATION (CLIENT CHOICE)
Where possible, and at our discretion, we may offer a rebooking option instead of a refund, subject to availability and an administration fee and/or any additional costs incurred.
-at short notice—will result in a loss of income for the Open Centre.
–45 calendar days or less before the visit: if the Client needs to rearrange a visit or session(s), the full cost of the original booking remains payable plus the cost of the new booking. Where the rearranged session(s) take place within the same academic year, a 10% discount will be applied to the new booking.
PAYMENT AND CONFIRMATION
– Full payment of the amounts above is required before we can confirm any rearranged date(s).
LIMIT ON REARRANGEMENTs
– Visits can only be rearranged once within the academic year (1st September to 31st August).
COMPLAINTS
Any complaints to the OC must be made in writing to the Strategic Lead – Samantha Hussain at manager@derbyopencentre.org All complaints will be dealt with as soon as possible.
Please find below information regarding our booking procedures and additional information regarding visits. Please also see our booking terms and conditions document for additional information about our payment terms.
BOOKING INFORMATION – BOOKING FORMS
The OC will send a Booking Form as confirmation of a Provisional Booking. If you have not received a Booking Form, then your booking may not be confirmed. If you have received a Booking Form and don’t think you have made a booking, please contact us for clarification, otherwise a charge may be incurred.
PARENTAL SUPPORT FOR SCHOOLS
It is recommended that parental reply slips for visits (and activities) are sent out a minimum of 4 weeks prior to the visit. This gives the school and the OC time to deal with any queries. Therefore, if full numbers do not wish to attend, the school can decide to bring fewer children OR the OC may arrange a visit to the school to discuss issues with parents OR make amendments to the original programme. A copy of our template letter (to parents) is available on our website or upon request.
PRIOR TO ARRIVAL
If the group is running more than 10 minutes later than the agreed arrival time, the OC has the right to rearrange the timetable/programme in order to facilitate the visit. This may mean visits are shortened. If you anticipate that you are going to be late, please call us as soon as possible on 01332 360737. If a group is more than 20 minutes late with no contact from the school (or we are unable to contact the school), the OC reserves the right to cancel the visit.
DURING THE VISIT
Teachers are legally responsible for the children in their care at all times.
We understand that, particularly at this time, many schools are facing concerns following the recent government announcement regarding the increase in threat levels, alongside understandable
Hello everyone! We are back for more fun, bringing the Sun with us into this new term! We are nearly fully booked for the summer
